Service Delivery Policy

This Service Delivery Policy explains how GSURF Broadband processes new broadband connection requests, installations, activations and customer support.

1. Service Availability

GSURF Broadband services are available only in selected coverage areas. Every service request is subject to network availability and technical feasibility.

2. Coverage Verification

• Customers can check service availability using our website.
• Our team may contact you to verify your address and pincode.
• A site survey may be required before installation.

3. Installation Timeline

After successful verification, installation is generally completed within 24 to 72 working hours, depending on network availability, permissions, and technical feasibility.

4. Installation Process

• Confirmation of service availability.
• Verification of customer details.
• Site inspection (if required).
• Fiber cable installation.
• Router configuration.
• Broadband activation.
• Speed and connectivity testing.

5. Customer Responsibilities

• Provide accurate contact details.
• Provide a valid installation address.
• Ensure someone is available during installation.
• Provide access to the installation location.

6. Delays

Installation may be delayed due to:

• Weather conditions.
• Power outages.
• Government permissions.
• Building access restrictions.
• Technical constraints.
• Fiber route availability.

7. Service Activation

Broadband services become active only after successful installation, configuration and verification by our technical team.

8. Existing Customers

Plan upgrades, downgrades and relocation requests are subject to service availability and may require additional verification.

9. Customer Support

If you experience any issue before or after installation, our support team will assist you as quickly as possible.

10. Contact Us